Whats going on ?????

I have been playing this game for a while and I love it but in the last two weeks when I make a purchase it takes my money but doesnt give me the item , I purchased a 4.99 special it took the money but locked up and I never got the special play time to unfreeze the game I had to go all the way out , next I purchase d a 1.99 set and didnt get it same thing happened and just seconds ago a purchased a 1.99 pk and the same thing happened !!!!! So how do I get my money put back in my account or all the items I paid for and never got ??!! Whats with all the problems ??

Dark World 333 about Disney Maleficent Free Fall, v3.3.1